TERMS AND CONDITIONS

Terms and Conditions

Terms and Conditions for Premium Line Number (IT Support Services)

Date of Last Update: 04/12/2023

  1. Introduction

1.1 These terms and conditions ("Terms") govern the use of the premium rate telephone number provided by Lilly Operations for accessing IT support services ("Services"). By using the premium line number, you agree to comply with these Terms.

  1. Access and Usage

2.1 The premium rate telephone number for IT support services is provided by X X X for assistance; contact the helpline at X X X. Callers must be 18 years or older and have the bill payer's permission.

2.2 Calls to the premium line number are charged at a rate of X per minute, plus the caller's telephone service provider's access charge. The total cost per minute will be clearly stated at the beginning of each call.

2.3 Lilly Operations reserves the right to change the pricing structure for the premium line number, and any modifications will be communicated in advance.

2.4 By using the premium line number, you acknowledge and agree to the charges associated with accessing the IT support services.

  1. Eligibility and Responsibility

3.1 Users of the premium line number must ensure that they are eligible to make premium rate calls in their jurisdiction.

3.2 Callers must provide accurate and truthful information during the call, including details necessary for IT support.

3.3 Users are responsible for obtaining any necessary approvals and permissions, including those of the bill payer, before using the premium line number.

  1. Service Provided

4.1 The IT support services provided through the premium line number are offered by Lilly Operations. These services may include technical assistance, troubleshooting, and guidance.

4.2 Lilly Operations will make reasonable efforts to provide effective and timely support. However, no guarantees are made regarding issue resolution or response times.

  1. Recording and Monitoring

5.1 All calls made to the premium line number may be recorded for training, quality assurance, and regulatory compliance purposes.

5.2 Lilly Operations reserves the right to monitor and analyse calls to improve service delivery.

  1. Billing and Payments

6.1 Billing for calls made to the premium line number will be handled in accordance with the user's telephone service provider's policies.

6.2 Lilly Operations is not responsible for any charges incurred beyond the specified rate for accessing the premium line number.

  1. Modifications to Terms

7.1 Lilly Operations reserves the right to modify these Terms at any time. Users will be notified of any changes, and continued use of the premium line number constitutes acceptance of the revised Terms.

  1. Termination of Service

8.1 Lilly Operations reserves the right to terminate or suspend the provision of IT support services through the premium line number at any time.

8.2 Users violating these Terms or engaging in misuse of the premium line number may be denied access to the Services.

  1. Contact Information

9.1 For inquiries or concerns regarding these Terms or the premium line number, users may email Lilly Operations at [email protected].

  1. Governing Law

10.1 These Terms are governed by and construed in accordance with the laws of the United Kingdom.

These terms and conditions ("Terms") set out the rules and regulations for subscribing to our mailing list.

By subscribing to our mailing list, you agree to be bound by these Terms. If you do not agree to comply with the Terms, please refrain from subscribing.

  1. Subscription

1.1 To subscribe to our mailing list, you must provide a valid email address.

1.2 You must be at least 18 years old or have obtained consent from a parent or legal guardian to subscribe.

  1. Consent

2.1 By subscribing, you consent to receive promotional emails, newsletters, and other communications from us.

2.2 You may opt out of receiving these communications at any time by using the unsubscribe link provided in the emails.

  1. Personal Information

3.1 The personal information provided during registration will be handled in accordance with our Privacy Policy.

  1. Frequency of Emails

4.1 The frequency of emails sent to subscribers may vary. We aim to provide valuable content without causing inconvenience.

  1. Content and Purpose

5.1 Emails may include promotional content, updates, and information related to our products, services, or industry news.

5.2 We reserve the right to modify or discontinue the mailing list and its content at any time without notice.

  1. Termination

6.1 You may unsubscribe from the mailing list at any time by using the unsubscribe link provided in the emails.

6.2 We reserve the right to terminate or suspend your registration at our discretion without prior notice.

  1. Changes to Terms

7.1 We reserve the right to update or modify these Terms at any time. Continued subscription constitutes acceptance of the revised Terms.

  1. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at [email protected].